What are your business hours?
Our business hours are from 9am to 6pm, Monday through Friday.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please contact our customer support for more information.
How can I track my order?
You can track your order by logging into your account and visiting the "Order History" section. Alternatively, you can enter your tracking number on the carrier's website.
What payment methods do you accept?
..Zelle
..PayPal
..Cash App
..Bank Cash Deposit/Wire Transfer
Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. Please refer to our "Returns and Exchanges" page for more information on the process.
Moving Pianos FAQs:
Q: Can you move both upright and grand pianos?
A: Yes, we specialize in moving both upright and grand pianos. Our experienced team uses specialized equipment and techniques to ensure the safe transport of your valuable instrument.
Q: Do I need to prepare my piano before the move?
A: We recommend removing any fragile or valuable items from the piano's surface and securing the lid. Our team will handle the disassembly, if necessary, and proper packaging.
Q: How do you protect pianos during transport?
A: Pianos are padded and securely wrapped to protect them from scratches and damage. Our team also uses specialized piano boards and straps to ensure stability during transit.
Q: Can you move my piano upstairs or downstairs?
A: Yes, we can move pianos up or down stairs, but please inform us in advance so we can plan accordingly. Additional equipment or manpower may be needed for challenging maneuvers.
Q: Are pianos insured during the move?
A: Yes, we offer insurance options to provide coverage for your piano during the move. Our team takes every precaution to minimize the risk of damage, but having insurance offers added peace of mind.
Moving Properties FAQs:
Q: What types of properties do you move?
A: We specialize in residential and commercial property moves. Whether it's a house, apartment, office, or business, we have the expertise to handle your move.
Q: Can you provide packing and unpacking services for my property move?
A: Yes, we offer professional packing and unpacking services to make your property move as smooth as possible. Our team can handle everything from fragile items to full-house packing.
Q: How do I get a quote for my property move?
A: You can request a quote through our website or by contacting our customer service. We'll gather information about your move's size and scope to provide you with an accurate estimate.
Q: Is storage available if I need to temporarily store my belongings during the move?
A: Yes, we offer secure and climate-controlled storage options if you need temporary storage for your belongings during your property move.
Q: How can I track the progress of my property move?
A: We provide regular updates and communication throughout the move. You can also contact our customer service team for real-time information and assistance.
If you have more questions or specific inquiries about moving pianos or properties, please feel free to contact us directly, and our team will be happy to assist you. Your satisfaction and peace of mind are our top priorities at Express Movers & Storage.